Rosalie Journies is committed to ensuring your satisfaction with every purchase. We understand that sometimes things dont work out as planned, so weve created this Return and Refund Policy to guide you through our process. Our policy is straightforward and designed to give you peace of mind when shopping with us.
Eligibility for Returns
We accept returns for most items within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, including original packaging.
Requesting a Return
To initiate a return, please email us at [email protected] with your order number and details of the product you wish to return. Our customer service team will guide you through the next steps.
Return Shipping
Customers are responsible for paying for return shipping costs unless otherwise agreed. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Non-Returnable Items
Some items cannot be returned:
Refunds
Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
Late or Missing Refunds
If you havent received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If youve done all of this and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected].
Rosalie Journies appreciates your understanding and cooperation. For any further questions, do not hesitate to reach out to us via email. We are here to assist you with any concerns or inquiries you may have.
Eligibility for Returns
We accept returns for most items within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, including original packaging.
Requesting a Return
To initiate a return, please email us at [email protected] with your order number and details of the product you wish to return. Our customer service team will guide you through the next steps.
Return Shipping
Customers are responsible for paying for return shipping costs unless otherwise agreed. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Non-Returnable Items
Some items cannot be returned:
- Gift cards
- Downloadable software products
- Personal care items
Refunds
Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
Late or Missing Refunds
If you havent received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If youve done all of this and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected].
Rosalie Journies appreciates your understanding and cooperation. For any further questions, do not hesitate to reach out to us via email. We are here to assist you with any concerns or inquiries you may have.