At Rosalie Journeys, we strive to ensure that you are fully satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.
Returns
- We accept returns for items that are damaged, defective, or incorrect upon delivery.
- To initiate a return, please contact us within 7 days of receiving your order at [email protected].
- All items must be returned in their original packaging and in the condition you received them.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed as cash on delivery refund or as per the payment method you used.
- Refund processing may take up to 7–10 business days depending on the logistics and location.
Non-Returnable Items
- Items that are used, damaged by the customer, or missing original packaging are not eligible for return.
Contact Us
For any questions regarding returns or refunds, please contact [email protected].